Microsoft 365 is the backbone of most modern Canadian businesses — but keeping it properly managed is a job in itself. Misconfigured security settings, unused or over-assigned licenses, accounts that weren't properly deprovisioned when staff left, and admin tasks that pile up and never get done. For businesses without dedicated IT staff, this is where things quietly start to go wrong.
We provide managed Microsoft 365 administration and licensing for businesses across Canada, bundling your licensing with ongoing administrative support so your tenant stays organized, secure, and running the way it should — without it becoming your problem to manage.
Who Is This Service For?
- Businesses without internal IT staff who need a reliable team handling their Microsoft 365 environment day-to-day
- Small and mid-sized businesses that have outgrown self-managing their M365 tenant but aren't ready to hire a full-time IT person
- Organizations with internal IT who want to offload Microsoft 365 administration specifically, so their team can focus on higher-priority work
- Businesses that suspect their M365 environment isn't configured correctly and want ongoing expert oversight going forward
What's Included
User & Identity Management
- User onboarding and offboarding
- Account creation, modification, and deprovisioning
- Password resets and access recovery
- Multi-Factor Authentication (MFA) setup and assistance
- Basic Conditional Access policy creation and updates
License Management
Licenses are one of the most common sources of wasted spend in Microsoft 365. We make sure you're paying for what you need — and not paying for what you don't.
- License consultation and right-sizing recommendations
- License procurement and management
- Ongoing license reconciliation and usage review
Exchange & Mailbox Administration
- User, shared, and resource mailbox provisioning
- Mailbox permissions and delegation
- Aliases, forwarding, autoreplies, and archiving setup
- Spam filtering and quarantine assistance
- Message trace assistance (basic troubleshooting)
Group Management
- Microsoft 365, security group, and distribution list creation and management
- Membership reviews and cleanup
SharePoint & OneDrive Management
- Permission management and access reviews
- External sharing configuration
- Basic storage monitoring and cleanup guidance
Microsoft Teams Administration
- Team and channel creation
- Membership management
- Guest access configuration
- Basic Teams policy adjustments
- Meeting and collaboration policy configuration
What's Not Included
This service covers ongoing day-to-day Microsoft 365 administration and assistance. It does not include complex troubleshooting, advanced configurations, or project-based work unless otherwise specified — those are scoped and priced separately, either at an hourly rate or as a fixed project.
If you're not sure whether something falls within scope, just ask. We'd rather clarify upfront than surprise you with a bill.
Recommended Add-Ons
Microsoft 365 administration keeps your tenant organized — but it works best when paired with active security monitoring:
Why Choose Artemis & Apollo?
- Microsoft 365 managed services for Canadian businesses
- Microsoft 365 focus across SMBs and growing organizations
- Transparent, predictable monthly pricing
- Co-managed friendly — we work alongside your existing IT team if needed
Ready to Hand Off Your Microsoft 365 Administration?
Let us take Microsoft 365 administration off your plate so your team can focus on what actually moves your business forward.
No obligation. We'll assess your current environment and put together a clear, straightforward proposal.
